ESA and Exits Business Support Officer at Civil Service

Start Date:
Central London & City
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£28,000 annually
Review Date:
May 2018

Connect with Civil Service

Review Score

6.2 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


Delivering Fast Stream End-of-Scheme Assessments. Manage the delivery of fast stream end-of-scheme assessments and also leading on the management of fast stream exit data including exit interviews and attrition. I was required to liase with Senior Civil Service and Fast Streamers on a daily basis and ensure that all were kept informed throughout the process and organise briefings for those that needed extra support. I also managed the delivery of coaching to all Fast Streamers across all year groups and schemes.

2. Have you learnt any new skills or developed existing skills?


At the end of the apprenticeship I will gain a Level 4 HNC and NVQ in business admin. This role has also developed my communication and interpersonal skills greatly.

3. To what extent do you enjoy your programme?


I do enjoy the programme and feel it has met my expectations.

4. How valued do you feel by Civil Service?


I feel valued by my team and manager mostly and am grateful to receive positive feedback regularly.

5. How well organised/structured is your programme?


I feel that the programme is structured in part however I feel that this is very much dependant on the department and role you are placed in.

6a. How much support do you receive from your training provider?


I have received very little support from the training provider and rarely get a response to emails from the provider if I email with queries.

6b. How much support do you receive from your employer?


My manager and team are extremely supportive of me and always encourage me to take up opportunities which may be outside of my remit.

7. How well does your salary/package meet your costs?


I can meet my costs on my current salary however I feel it is unfair that apprentice salaries differ between departments as people are disadvantaged due to the department they are placed in.

8. Are there many opportunities outside of work?


There are little opportunities outside of work that I am aware of as company events/activities often take place during work hours.

9. Would you recommend Civil Service to a friend?


9b. Why?

I really enjoy working in the Civil Service and feel there are many opportunities for development and career progression. I also like the wide variety of roles available in the Civil Service as there are many opportunities to try out different areas of work to better enable you to find the area that suits your skills and personality best.

10. What tips or advice would you give to others applying to Civil Service?

I would advise those that do not want to go to university to apply for the Fast Track apprenticeship as it has been a fantastic experience and has given me opportunities that I never would have had if I had not applied. I would encourage people applying to the Fast Track to not overthink the application and assessment process as it appears to be more daunting on paper than it actually is, as the thought of an assessment centre almost put me off applying. If I was to apply again I wish that I had been better informed of things like flexi time as this is something I have found extremely useful and a perk to working in the Civil Service.

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