1. Please give an overview of your role and what this involves on a day-to-day basis:
I am a single point of contact for franchise customer of all types I collate referrals and then allocate to the relevant departments based on the needs of the customer.
Provide structural advise on how to franchise business and on boarding new franchises to support their franchisees moving forwards.
2. Have you learnt any new skills or developed existing skills?
Yes I have developed the customer service skills I previously had, I have also learnt how to work more independently from being part of a national team. I have also learnt how to effectively speak to business owners.
3. To what extent do you enjoy your programme?
Since the programme I have had a consistent change of line manager which has left me with serious trust issues, I feel isolated on the programme as my role is so bespoke nobody to speak to about the accreditation and to share experience with.
4. How valued do you feel by RBS?
Not very, The team I am in at the moment has been restructured with no space for me once I qualify so once qualified likelihood I will be moved to another role.
5. How well organised/structured is your programme?
Not very, I have put alt of hard work into the programme I have dyslexia but feel like my learning difficulty has not been taken seriously.
6a. How much support do you receive from your training provider?
Regular review calls with assessor, and I now have a learning support advisor for my learning difficulty.
6b. How much support do you receive from your employer?
As much as they can give, but to be fair damange was done a while ago so I don't really trust my employer anymore
7. How well does your salary/package meet your costs?
Salary is good, work environment is horrible
8. Are there many opportunities outside of work?
Not that I know of
9. Would you recommend RBS to a friend?
Feel like I have been passed onto different line managers I have nobody to talk to, would never want anybody to feel like this in a job.
10. What tips or advice would you give to others applying to RBS?
If you are happy to work completely on you're own the go for it! realistic view of how the programme would be would have been helpful so I was able to prepare myself.
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