1. Please give an overview of your role and what this involves on a day-to-day basis:
Working in Commercial and Private Banking for the Real Estate Finance Team, as an assistant relationship manager; supporting the directors in the management of there portfolios. Dealing with new and existing customers queries and working on lending opportunity's.
2. Have you learnt any new skills or developed existing skills?
Yes, I have become comprehensive with using various new systems, and developed my customer service skill set. I am working towards achieving my Professional Banker Certificate, and would like to go on to work towards other professional banking qualifications. I complete regular compliance and regulatory training (every quarter) and this has certainly enhanced and continuous to enhance my knowledge and understanding on the market I operate in as well as the banking and finance industry as a whole.
3. To what extent do you enjoy your programme?
I have a great team, and really enjoy my day to day job role. However with my apprenticeship programme I feel we do not get/have not had enough learning time in the sense of lectures and actually being taught the syllabus. Having such a small amount of time to learn such a complex syllabus has been challenging. The content of the course has so far met my expectations, however I was expecting the course to me more 'taught' as appose to self learnt. I have found you have to be competent in the topic or the chapter before going into the webinar otherwise it is very hard to follow. I also don't think the live webinar are long or frequent enough.
4. How valued do you feel by RBS?
I feel very valued by my team, and have received internal recognition on a number of occasions. I have been involved in arrange numerous events and feel valued that I am trusted to completed these tasks independently.
5. How well organised/structured is your programme?
I think the organisation could be approved upon, for example I started my employment in October and did not receive any reading material until the end of December with the live learning not beginning until the end of January. I personally fell this was too long to wait to start the course, as the content then has to be delivered and revised in just under 12 weeks. Forms and statements for eligibility etc. were being requested from BPP up until April this year, which I felt is strange as this could have been something that could have been completed within your first few weeks along with all the other registration paperwork. The lectures themselves where good, and well structure - as mentioned before I don't think they where long enough or there was enough of them to fully understand the content that has to be learnt. It would have been great to have more deliverable learning time. Communication is sometimes hit and miss, when it comes centrally from BPP, but when you do email them direct they are very quick to respond which is helpful.
6a. How much support do you receive from your training provider?
6b. How much support do you receive from your employer?
Immediate team are very supportive, and flexible around my learning and revision etc. They are happy to offer guidance if required or support if I am struggling.
7. How well does your salary/package meet your costs?
8. Are there many opportunities outside of work?
Yes, various internal organisations and networking opportunities are always available to attend. The team and the bank are also involved with charity involvement and our team have recently completed a charity cycle and climb.
9. Would you recommend RBS to a friend?
I think it is a good company to work for, with plenty of opportunity's for career development.
10. What tips or advice would you give to others applying to RBS?
Spend the time preparing for your interview. Request the names of the individuals/managers interviewing you and the dept./specific team you will be working for, if you are successful and do some research on this.
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