Telecommunications service technician Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My job title is called Telecommunications service technician. My daily tasks are soliving faults to do with Virgin media's Equipment like their Tv box's, Internet box's and telephone lines. I will come across all different types of people when fixing faults that they have called in for, as well as dealing with my manager, field coach and network engineers who are all there to help. I have responsibility to resolve peoples faults in the safest way possible by applying Virgin Media's health and safety policy.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt alot more people skills and how to come across for each different personality that i come across. I will get a level three qualification when i complete the cause. I had a City and guilds training course to help me to be safe when needing to close a road for safety reasons.

10/10

3. To what extent do you enjoy your programme?

The management and the team that i work in are all really welcoming, have great personailties and really good banter. I had a mentor for the first three months and i couldnt' thank him enough for all the help he provided at the begging to get me set up ready to go out on my own. His name was [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions].

10/10

4. How valued do you feel by Virgin Media O2?

At the begging i felt little value but now a proper apprenticship company has taken over everything is more organised and have made me feel like a priority.

10/10

5. How well organised/structured is your programme?

Now the new company has taken over 10/10 before 3/10.

10/10

6a. How much support do you receive from your training provider?

Now the new company has taken over the support is instant and very good, before very little replies and support.

10/10

6b. How much support do you receive from your employer?

My manager and field coach as well as my team are all very very supportive and will help me whenever they can.

10/10

7. How well does your salary/package meet your costs?

Salary is competitive along with bonus and overtime is really good too.

10/10

8. Are there many opportunities outside of work?

10/10

9. Would you recommend Virgin Media O2 to a friend?

Yes

9b. Why?

Very friendly working environment, Little stress, Good pay, Great benefits, every day is the same but every day is different. The day to day life in virgin media is really good and i would recommend to anyone who is looking to take on a new challenge.

10. What tips or advice would you give to others applying to Virgin Media O2?

Ask for help if you're not sure, the team you'll be in will help you and won't have ago at your for asking. Listen and concentrate on training days as the more you take in and remember the easier it will be for you when you start.