Claims Specialist Review

Responsibilities: Claims against commercial and public organization; Specialising in complicated non-litigated and litigated matters within the Construction and Engineering (utility, telecommunication, highway and construction) sector - Small track, Fast track and Multi track; Collate all the evidence in relation to claims for damage to Virgin Media apparatus; ability and quantum dispute, negotiation and settlement; Drafting of proceeding (Part 7 and Part 8), witness statement, applications, Counsel instruction, expert instruction, Court bundle, Precedent H, and Bill of Costs; Attending court hearing; Team lead/supervisor: supervision/training/mentoring of two junior claim handlers, monthly 121, personal development, monthly team meeting to review stats and plan ahead to meet targets and adapt; Various Reports for internal and external stakeholders

Yes

Not so much - I am not given the time I need to study from work. All is done during my personal time when I am meant to be given 20% of works' time to study. I have a very demanding job and after doing a full day's work (most of the time 8 to 9hrs a day) I am too tired and my head is not capable of doing the studying required.

Not much. I feel like I just a number bringing in the stats rather than human beings. I don't feel my employer appreciate how much work we have and how much study we need to do. I feel they take and get away with not giving back by using technicalities

Not at all

Not much but we are starting to

None. I don't feel my employer appreciate how much work we have and how much study we need to do. I feel they take and get away with not giving back by using technicalities

Not well

Not sure what this means

Yes

I would recommend other departments but not mine for reasons set out above.

If with our department, be prepared to put in the hours and not getting much back for it