Servcie Delivery Analyst Review

Service Delivery Analyst, Forecasting, MI Reporting, Schedule Management, Data Analysing. I forecast for 3 Units within the contact centre, predicting call volumes and AHT

I am hoping to learn MySQL. I have learned about data analysis and I have improved my Excel knowledge. I have also completed additional online training courses

I enjoy learning new skills and developing my existing skills. I enjoy sharing my new skills with my team

I feel valued as I have been allowed to improve my skill set through this apprenticeship. I feel supported.

It has had a few problems as it is a new apprenticeship and the last training week I attended was disappointing but apart from that I feel it is going well.

I feel I have the allocated amount of support

I am fully supported by my employer in all areas

My travel costs are paid

Not at the moment

Yes

It is an excellent place to work with plenty of opportunities to further your career.

Do your homework about RSAM and be prepared