Customer service representative Review

by 3M UK

Rating

6.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer Service Representative/account management- I deal with customers daily through email and over the phone, their requests, orders and queries including invoice queries, shortages on orders and pricing queries. I also arrange repairs for customers products.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt how to use excel in much more depth, learnt how to use SAP and have developed my communication skills

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy my programme most of the time

    6/10
  • 4. How valued do you feel by 3M UK?

    • I don't feel massively valued by 3M

    6/10
  • 5. How well organised/structured is your programme?

    • QA have structured my programme very well, however 3M don't do much to cooperate with this, they don't have much invlolvement with it at all

    7/10
  • 6a. How much support do you receive from your training provider?

    • I recieve a lot of support from my training provider

    10/10
  • 6b. How much support do you receive from your employer?

    • Not much support

    3/10
  • 7. How well does your salary/package meet your costs?

    • It just about covers my costs

    6/10
  • 8. Are there many opportunities outside of work?

    • no, apart from exams

    5/10
  • 9. Would you recommend 3M UK to a friend?

    • No

  • 9b. Why?

    • The business is undergoing many changes such as system changes and job cuts therefore I would not recommend 3M to a friend at the moment

  • 10. What tips or advice would you give to others applying to 3M UK?

    • Do research in to the business Understand what the job title actually means

Details

Level 3 Apprenticeship

Business Operations

North West

May 2018

View More Reviews
Recruiting? See how we can help you