Personal Banking Advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role at the moment is a customer service advisor accredited however am going through training for personal banking advisor. My day to day roles downstairs inlcude serving customers on the counter, using the ipads to service customers so they don't have to wait in the queue, promote the IDM's by actively taking customers to it and showing how it works. I do the end of night for the IDM and the TCD also.

8/10

2. Have you learnt any new skills or developed existing skills?

Yes, I am now participating in savings interviews which is good as I am able to have a deeper conversation with customers.

10/10

3. To what extent do you enjoy your programme?

I enjoyed the programme as it was great to have the extra support and time with my trainer.

9/10

4. How valued do you feel by Lloyds Banking Group?

I feel valued by Lloyds Banking Group as they take care of staff and the benefits and packages staff can receive is brilliant.

9/10

5. How well organised/structured is your programme?

The programme was good, however I think some restructuring of the course layout could be better.

7/10

6a. How much support do you receive from your training provider?

I received a lot of support from [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions], she was amazing.

10/10

6b. How much support do you receive from your employer?

I received support from my line manager as he was able to give me time away from the banking hall to study for what needed to be done.

10/10

7. How well does your salary/package meet your costs?

My salary has increased significantly since starting with Bank of Scotland back in 2016.

8/10

8. Are there many opportunities outside of work?

I have been doing school visits to teach younger people about banking and how important savings are. I think children trust me more also because I am young so they are more engaged.

10/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

I would recommend lloyds banking group to friends as it is a rewarding workplace and plenty of opportunites to progress.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Be enthusiastic, you need to have a customer service head on and have patience for elderly customers.