Fraud Officer Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7.3/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

This involves reviewing account for debit card fraud. This may also include times when a customers card could be blocked or would like to dispute a transaction.

10/10

2. Have you learnt any new skills or developed existing skills?

Yes this has helped in with colleague interaction, empathy and support for what the customers needs are and enabled me to pay more attention to detail.

10/10

3. To what extent do you enjoy your programme?

Fantastic! I have met lots of new people and widened my exprience greatly

10/10

4. How valued do you feel by Lloyds Banking Group?

Quite.

10/10

5. How well organised/structured is your programme?

Not very at all, there is times when we had to sit on call floors to complete work and had no rooms to book out for part of the essential skills programme that is attached to it.

4/10

6a. How much support do you receive from your training provider?

Lots. At any time we can email for support too if we feel we need this.

10/10

6b. How much support do you receive from your employer?

None.

1/10

7. How well does your salary/package meet your costs?

n/a

10/10

8. Are there many opportunities outside of work?

1/10