Customer Service Adviser Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

9.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I Manage a mailbox on a daily basis for Hovis, british Legion, and Howdens Joinery. Answer the phones and work as part of a team to deal with fleet and driver queries. I run reports for customers dependent on there needs and make sure there are no issues with my customer

9/10

2. Have you learnt any new skills or developed existing skills?

I have been on a few courses whilst working for the group I have learnt what my learning style is and how I best learn, Phone call structure and how best to answer a call.

9/10

3. To what extent do you enjoy your programme?

I am enjoying my apprenticeship learning more about the group as a whole there policies it is helping give me a better understanding of Lloyds banking group and not just Lex

9/10

4. How valued do you feel by Lloyds Banking Group?

I would like to think I am paid very well for the job I do and I also receive a yearly bonus as well as recognition from the floor senior if I have done good work, We have weekly Hump days where colleagues are recognised for good work they have done.

9/10

5. How well organised/structured is your programme?

The induction process was not great as I was only made aware that I was on the apprenticeship, I have had weekly conversations with my coach and he has set me tasks of what to do so I am aware of what work needs to be completed by what dates.

9/10

6a. How much support do you receive from your training provider?

I have weekly conversations with my coach and I see him very regularly around the business so I often talk and can speak to him if I have any issues.

10/10

6b. How much support do you receive from your employer?

My team leader does ask me how my apprenticeship is going and I am given my allocated time away from my normal working job to make sure I can get my work completed.

9/10

7. How well does your salary/package meet your costs?

I am paid very well for the job that I do I believe the grading system is unfair as I don't believe there is much difference between the roles in the department I work in. I do spend a lot to travel to work but that is down to my personal choice and I don't mind as I enjoy my job.

9/10

8. Are there many opportunities outside of work?

The company provides us with 2 days a year to go out and help with a specific charity and is very supportive with the local community,

10/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

great place to work, good money great benefits and it is a company where progression is available to anyone who should want it.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Speak about experiences you have had with customers and share the good experiences you have had, be yourself.