Customer Service Review

On a day to day basis I am taking calls over the phone in an inbound call centre providing customer service to our customers who use BT as their provider.

I have learnt new customer service skills going towards my qualification which involve talking to customers over the phone.

I like the team I am working with however the job role I find it is not for me.

I feel very valued by BT, I am well looked after and the perks available are amazing

Not very organised, for the first few months we had no support and we did not get given our self learn to complete the apprentice work. This has been mentioned and we still have not been given this time back.

Our old training provider we had no support we didn't see the trainer for months until a new trainer tracy middleton came along and was a lot more supportive.

I receive some support but not towards my apprenticeship programme.

Very good pay for an apprentice

Not that im aware of

Yes

It opens up a lot of opportunities

Make sure you are flexible with your work/social life for the shifts you get given and amount of weekends