Sales and Retentions Review

by BT

Best Apprenticeship Employer

Rating

3.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Its a sales and retentions role and we have to take calls and provide an excellent customer serivce

    5/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have improved on my sales skills and my customer service skills

    4/10
  • 3. To what extent do you enjoy your programme?

    • I used to enjoy my apprenticeship and now that I am coming to the end of it I am looking for something else as I find taking calls boring and not really something I am enjoying.

    3/10
  • 4. How valued do you feel by BT?

    • Not very valued to be honest

    3/10
  • 5. How well organised/structured is your programme?

    • Not very well organised we always have problems with our apprenticeship times etc

    3/10
  • 6a. How much support do you receive from your training provider?

    • We do not get that much support

    4/10
  • 6b. How much support do you receive from your employer?

    • Not much or none at all, our employer doesn't really support the apprenticeship

    3/10
  • 7. How well does your salary/package meet your costs?

    • The pay is really good

    6/10
  • 8. Are there many opportunities outside of work?

    • None at all we do not get to go to any events or anything its really boring

    3/10
  • 9. Would you recommend BT to a friend?

    • No

  • 9b. Why?

    • Its not a very good company to work for you are not treated with respect the management isn't very good and theres not much support

  • 10. What tips or advice would you give to others applying to BT?

    • Read through your contract properly and the role you are applying for

Details

Level 2 Apprenticeship

Information Technology

North West

May 2018

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