Contract Management Executive Review

I work in the Terminations team. My role includes dealing with customer queries, talking to customers as well as interacting with other departments around the business. On a day to day basis I answer emails and telephone calls, logging new termination request and completing internal checks that need to be completed before I can terminate the contract. I have to terminate contracts and accurately end bill/credit the customer if necessary, generating settlements and sending collections over to our logistics partner.

I have learnt many new skills while on my apprenticeship I have learnt the different systems that are used throughout the business as well as completing extra courses and training programs such as personal branding, presentation skills and time management skills courses. These extra programs and training workshops have helped me further develop on top of the coursework I am completing for my apprenticeship.

I enjoy the job that I am doing this is because I have a very good team that I get on with, all my colleagues are friendly and helpful and if I get stuck or need help they will not hesitate to help me. Canon is a wonderful place to work as it motivates you to do well and has exceeded my expectations of completing an apprenticeship.

I feel valued by Canon UK this is because all my colleagues are friendly and helpful they always make me feel welcome and make me want to succeed. My manager and other team leaders recognise my achievements as well as how much I have improved my skills over the time I have been at Canon because of this it makes me feel like a valued employee.

My Programme is very structured, I have set times to complete coursework and I can book out meeting rooms if required so I can work on my own away from the desk, I have had many different training courses and support to help me both complete my apprenticeship as well as help me in my day to day job.

I receive multiple help from my training provider. If I am stuck or need help on any of the questions or sections I can email or phone her for help this allows me to always complete my set coursework for every month. The training guides are good however some of the questions are confusing and do not make much sense.

I receive help from most people around the department, my line manager helps me with securing me on external as well as internal training courses, I also get help from my assessor [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] who helps me with my coursework if I get stuck or don’t understand the questions. All the people that help me or have helped me are always positive this is because they are there to help me improve and develop my skills.

Although I took a pay cut from my last job to compete this apprenticeship the salary/package meets all the costs I have now, paying for rent, cars, petrol as well as other outgoings the salary is good for being an apprentice I am able to buy the things I like a pay as well into a pension fund and save. Canon also increase your salary if you get a permanent job within your apprenticeship which is very motivational to succeed and stay with Canon after my apprenticeship finishes.

There are many activates and opportunities outside of work. Canon offer volunteering days, military fitness as well as other sporting and social events. Furthermore, Canon offer many discounts on music, cinema, and theatre productions and shows. Canon also offer events that take place throughout a week that explain all the products and services that are offered as well as trips to other offices and show rooms.

Yes

I would recommend Canon to a friend as the job is very enjoyable the staff are very friendly and you feel welcome when you are a new starter. Canon strive to ensure you develop your skills and help you with any problems or issues you might have. There is also a big motivation to do well and move between roles.

I would recommend that you just be yourself, I applied originally for a different apprenticeship in another department however because of my previous experience they recommended me another apprenticeship that I found I would have preferred. As well as being yourself be keen to learn and improve as the apprenticeship will benefit your learning and self-improvement.