Customer Services Review

by BT

Best Apprenticeship Employer

Rating

7.3/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Customer services and billing services day to day. It involves taking calls from customers regarding their bills.

8/10

2. Have you learnt any new skills or developed existing skills?

Yeas, I have learnt how to deal with different kind of customers and how to use different systems while dealing with the enquiry and working as a team is the most key element I have learnt within the role.

8/10

3. To what extent do you enjoy your programme?

I really enjoy the programme daily

9/10

4. How valued do you feel by BT?

I feel valued but am not quote sure what my future holds within the company BT

6/10

5. How well organised/structured is your programme?

The programme is well structured but there's no enough time to invest within the programme

7/10

6a. How much support do you receive from your training provider?

I receive enough support from the trainer

9/10

6b. How much support do you receive from your employer?

I receive support from the employer daily

7/10

7. How well does your salary/package meet your costs?

The salary doesn't actually meet my costs I have to work extra hours.

4/10

8. Are there many opportunities outside of work?

There are lot of opportunities outside work.

8/10

9. Would you recommend BT to a friend?

Yes

9b. Why?

It's a large company that deals with mostly everything in all sectors of work and its I dearly to work within BT to create the experience that brightens someone's future

10. What tips or advice would you give to others applying to BT?

Make sure they have a required qualifications and to have a great CV and to be confidence candidate while applying the Job they want to apply