sales and retention adviser Review

by BT

Best Apprenticeship Employer

Rating

7.7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Day to day I am answering phones doing sales and retention for customers

    4/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learned skills to talk to customers and have better conversations

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy my program enough to stick with it until it has finished. I don't particularly enjoy my day to day role but I enjoy working with the people I work with

    8/10
  • 4. How valued do you feel by BT?

    • I feel valued plenty. this shows on my bonus

    9/10
  • 5. How well organised/structured is your programme?

    • sometimes I don't know what I need to be doing

    7/10
  • 6a. How much support do you receive from your training provider?

    • I receive sufficient support from the apprentice coach

    8/10
  • 6b. How much support do you receive from your employer?

    • my employer supports me with my role when I am struggling

    8/10
  • 7. How well does your salary/package meet your costs?

    • decent salary. it could be a lot better though

    8/10
  • 8. Are there many opportunities outside of work?

    • yes, for example there is options to go on trips to London with work to head office

    9/10
  • 9. Would you recommend BT to a friend?

    • Yes

  • 9b. Why?

    • nice enough place to work

  • 10. What tips or advice would you give to others applying to BT?

    • be aware the job might not be what youre expecting

Details

Level 2 Apprenticeship

Customer Service

North West

May 2018

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