Third Line Support Analyst Review

Third Line Support Analyst. My role and responsibilities are based around the support and maintainance of production servers for a national retailer. I interact internally, on a daily basis, with members of my team and colleagues who work on the same account as me. I externally interact with the customer in a daily basis, responding to queries and resolving incidents. Daily I respond to incidents, alerts and queries from the customer.

I am currently completing a BTEC and NVQ in Business and Administration. I have completed training courses on Effective Communication, SQL Server and Java. I have also developed many other skills and interacted and met a variety of people accross all areas of the business.

I really enjoy my programme as the work is challenging and interesting, the team I work with are very friendly and helpful, as are all of the people I have met so far. I wasn't to sure what to expect when I first started but I was instantly put at ease and all of my colleagues were vry welcoming and couldn't do enough to help me settle in.

I feel very valued within the organisation I have recieved internal recognition in the form of financial reward and I recently had the chance to attend a conference where I met the CEO of Fujitsu UK&I and the President who was visting from Japan.

As I was the inducted as part of the first year of apprentices that Fujitsu have employed the induction process still had a few creases to iron out however after a few weeks, once the administration side of things had been completed, it was basically business as usual as I found that you quickly pick things up and are trusted to complete tasks on your own. The qualification side of the apprenticeship was well organised from day one with a clear plan and timeline for tasks to be completed by.

My adviser is very helpful and always contactable via email. He has no issues with helping me with any problems or enquiries that I have. He is also always very prepared for our monthly meetings and always sends me a plan a week or two before the meeting so I am aware of any work that I need to do before the meeting and a follow up email after the meeting.

There is a lot of support available from my employer from my colleagues, HR, my manager and my mentor all of these people are always available and easy to talk to about any of my queries or concerns. They have no issue with advising me or finding directing me to someone who can help if they are unable to.

I find that my salary covers all of my costs comfortably and leaves me with enough disposable income to have an active social life outside of work.

There are lots of opportunities. I have attended a number of company events such as: conferences, training days and presentations. There are a lot of charity events which are regularly held for our sponsored charity. There are a number of sports clubs which are linked to the company. I have built a good rapport with my colleagues so regularly attend social events with them.

Yes

It is a great company to work for as the people are exceptionally helpful and friendly, there are lots of opportunities for progression through the organisation and there are a wide variety of areas that the company operates in.

Be confident in the interviews, dress appropriately and make sure that you listen to the advice that you are given.