Customer Service Assistant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer Servic Assistant - Helping customers with transacrtions and queries around their products held with Llyds Bank

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Converstaional skills, people skills

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy learning new things about the financial sector

    8/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • I feel quite valued

    6/10
  • 5. How well organised/structured is your programme?

    • I don't get a lot of time in branch but the actual programme by learn direct is great

    8/10
  • 6a. How much support do you receive from your training provider?

    • Lots of suppport, my coach is excellent and I know he's only a call or email away

    10/10
  • 6b. How much support do you receive from your employer?

    • I receive support from different people in the group but struggle with being given the time to complete my work

    5/10
  • 7. How well does your salary/package meet your costs?

    • Yeah it's okay

    7/10
  • 8. Are there many opportunities outside of work?

    • There are voluntary opportunities

    6/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • No

  • 9b. Why?

    • It can be like a family

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Be confident

Details

Level 2 Apprenticeship

Finance

South West

April 2018

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