telephony personal banker Review

telephony customer service, taking calls from customers of the bank and dealing with general banking enquires, we have daily huddles with the team to catch up on bank information and share best practice, there is also time to work on the apprenticeship work within working hours. Once a year we do a charity event that is picked by the team, this can evolve planting trees in a community to going to a school teaching children about banking.

I have learnt CPR training, gone through complaints training, I have gained more confidence and a better understanding how to serve customers.

The team I am on are great they are a reason why I enjoy part of this programme, the job is tiring and you need to have the right mental mind to deal with it day to day, as it is taking call after call after call.

I have had 2 managers while I have been here for a year, both helpful, the recent being more helpful and evolved in the team. I have been recognised for the positive comments I have received from the customers. I don't always feel valued as there are so many of us and we all take great calls everyday.

The programme, as I was the one of the first on the programme, seemed quite disorganised and no one knew what they where doing, it got better and things where explained but it took a while for everything to come together, but I did lean a lot through the programme through the videos.

I could email my training provider when ever I was stuck but as they had to sometimes get back to me with information about the course. but many times they helped me with what I needed to do and advice about what I had submitted

my employer didn't know much about the apprenticeship and leant at the same time as me, they did help with what to wright and gave guidance on best thing to put in certain programme documents.

I get the same pay as everyone else on my team who started at the same time, however I was suppose to get a pay rise after being here for a year but as the pay rules changed I did not get this.

there are opportunities to experience the workings of other areas in the bank such as branch, fraud, sales ECT. This helps very much in understanding how the whole bank works.

No

you have to have the right mind to work in the telephony area, some people can do this and the money is great to start, so in some instances I would but majority of the time I wouldn't as I have been messed around personally.

Make sure you read everything about the job and what it askes of you, be confident in the interviews and read up on the bank and what it sells. the interview has changed since I started so there isn't much help there I can offer but be positive and confident.