Aftersales Business Operations Coordinator Review

My current role is within the aftersales department. I fill the role of Business Operations coordinator. What this means is that I deal with service retention reporting, dealer success and their reports, mystery shop and other reports. In addition to this, I assist other members of the team with Excel sheets and provide the director with important information monthly regarding the current status of our network retailers. I also communicate to regional managers their district performance as well as running reports on District Sales Development Managers on how many meetings and action plans they have created within their respective dealers. I get involved in mystery shop and communicate regularly with the customer experience team to ensure that we are doing all we can to support retailers in giving excellent service to all customers.

Throughout my time working at Vauxhall (since 2016) I have received safe driver training, presentation skills and attended various training courses including Excel skills, STEM ambassador and interview training whilst being in HR. In addition to this, I attended a Managing difficult conversations course.

I enjoy the rotational programme and team working. I feel as though the company culture, despite the recent changes for the organisation, has remained positive. I feel as though the team I am currently in are very friendly and welcoming and they are good fun to work with.

I get regular meetings with my manager to discuss my progress where he tells me what he thinks I have done well and gives me regular advice on feedback for my development. I feel well supported. There are recognition schemes within Vauxhall, however these have been overshadowed somewhat by the PSA takeover. I like to get involved in as many tasks and projects as I can and I feel as though I am valued when this happens. I was recently put forward by my department's director to take part in our EXCITE committee, as they felt I would be a good candidate which was nice.

Somewhat organised and somewhat structured but everything has changed since I started so induction training, etc. may be very different now than it once was.

Depending on the lecturer and the module, this is a broad question and isn't simply answered.

I receive lots of support from my employer, ranging from HR to my own manager.

Considering I don't live at home, it could be slightly more to release some pressure but ultimately it isn't terrible. Although it is frustrating that our location has a much higher starting salary than us for the same qualification

Yes there are several company events such as career fayres and we also do CSR days once a year.

Yes

Because it is a nice place to work with a young workforce.

Be yourself.