1. Please give an overview of your role and what this involves on a day-to-day basis:
I have a sales advisor role and day to day this involves a mix of till sales and customer service and beauty card registrations including some times on fragrance counter. I also do half of my day on shop floor filling stock from rolling warehouses and warehouse racking and also doing customer service to any customers that need help or look like they need some help always making sure I treat every customer like a mystery shopper.
2. Have you learnt any new skills or developed existing skills?
I have learnt a lot more on customer service skills. And security measures. I feel a lot more confident with everything involved in my role with my till skills improving a lot and especially my selling skills. I have also learnt skills on date coding and zero to zero.
3. To what extent do you enjoy your programme?
I love my programme its great for learning new things and adding to existing skills. I love working at Superdrug never not wanting to come in to work. Love going through workbook and learning all about the different topics. Really wouldn’t change it for the world.
4. How valued do you feel by Superdrug?
I feel very valued. I don’t feel out of place feel like part of the company. Never haven’t not felt valued. Feel like I’m wanted and needed by the company not just a normal worker.
5. How well organised/structured is your programme?
Very organised always know when my instructor is coming never been let down. If he can’t do the day he planned it always let’s us know we’ll in advance. It great to know all the dates so I know how long I have to do my workbook. Plus always have aleast a hour a week on my workbook so I make sure I always have it finished on time. Very structured on if I need help I can get in from assessor when he comes in or I can always contact him. Plus I can help from my managers and team if I need it.
6a. How much support do you receive from your training provider?
A lot of support. I can always contact them if I need help with anything. Never felt unsupported. They are always there of at the end of the phone at all times. The support can range from if need help with my workbook or even something in work.
6b. How much support do you receive from your employer?
A great deal of support feel like part of the family at my store. They are always there if I need there help with anything. They are always willing me on to do better than I already do. They make me feel like I add something to the team. I can go to any of them if struggling with something. I really do get a a lot of support I can’t say I don’t.
7. How well does your salary/package meet your costs?
It really does meet my cost I can’t really complain about my salary at all. It lets me pay all my bills and help out with rent and any bills for my family and also let me treat myself from time to time aswell. Really can’t complain it’s great.
8. Are there many opportunities outside of work?
There is quite a few opportunities to go and get other qualifications or progress into a different role. I could go into a business qualification or there is beauty therapy jobs going as I have my level 2 beauty therapy and even apprenticeships to do Level 3 in beauty.
9. Would you recommend Superdrug to a friend?
It’s a great company to be part of and the pay is great. There is always support from all around the company. And there apprenticeship scheme is great. Make you feel very confident in your self and always there to help you progress up I’m the company if you want to there is no pressure.
10. What tips or advice would you give to others applying to Superdrug?
To go for it it’s a great company. And to not worry about anything there is support all the way. It’s the best company I have worked for. If you apply to this company you never will regret I know I don’t.
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