customer service advisor Review

by Santander

Rating

9.7/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

So I'm a customer service advisor for Santander on a daily basis I am solving customers problems and queries. our responsibilities are to be confident while dealing with our customer and make them want to be apart of Santander's community. Everyone within Santander are extremely friendly and helpful

10/10

2. Have you learnt any new skills or developed existing skills?

I have improved my communication skills and have learned how to be empathetic.

10/10

3. To what extent do you enjoy your programme?

I love this programme its an amazing way to do well in life it doesn't matter about your background Santander is all about equality and I see that every single day when I arrive at work.

10/10

4. How valued do you feel by Santander?

I feel extremely valued as my manager is really kind he supports me on a daily basis and if he isn't around there is always someone happy to help

10/10

5. How well organised/structured is your programme?

it is very organised and structured I couldn't point out any faults if you asked me to

10/10

6a. How much support do you receive from your training provider?

I receive a lot of support from the training provider if you're struggling in anyway they will always find a way to support you and can even switch up the way you're learning so it suits you

9/10

6b. How much support do you receive from your employer?

i cant put into words how much support i get from Santander its honestly that good

10/10

7. How well does your salary/package meet your costs?

the salary is way over what i need to cover all my costs most of it actually goes into my savings

10/10

8. Are there many opportunities outside of work?

there is a lot of opportunities to do charity and community events with santander

8/10

9. Would you recommend Santander to a friend?

Yes

9b. Why?

I would recommend it to all my friends because it doesn't feel like you're going to work that's how much I enjoy it.

10. What tips or advice would you give to others applying to Santander?

when applying for Santander one of the main things is don't panic when applying. once you're at the interview be confident its not as scary as you think its actually fun. also when applying I wouldn't hesitate its a huge company and you should feel proud applying for it.