Customer Service Advisor Review

by Santander

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Its a customer service advisor role so I take calls about lots of things like balance enquiries, overdrafts, dormant accounts, transferring money etc. There is a lot of responsibility with the job as it is very easy to accidently send money to the wrong place or spell an address incorrectly and all of these things have a detrimental impact on our customers.

10/10

2. Have you learnt any new skills or developed existing skills?

Yes Ive learnt lots of things like simple thigns I never knew about before like the different between current and available balances, cheque clearances, and also more complex things like what to do in difficult situations like fraud or bereavement.

10/10

3. To what extent do you enjoy your programme?

I really enjoy the programme I love the job and some of the skills we've learnt along the way have been brilliant just for my personal use, not just for business purposes

10/10

4. How valued do you feel by Santander?

very valued, everyone is very supportive and its a great atmosphere

10/10

5. How well organised/structured is your programme?

the programme is structured, we are always advised when things are due and when we are in training etc well in advance

10/10

6a. How much support do you receive from your training provider?

A lot of support, our apprenticeship manager Grant is always happy to help and support us in any way he can, and we can phone him or email whenever we need any further assistance.

10/10

6b. How much support do you receive from your employer?

lots of support ive never had an issue, everyone is very warm and welcoming and do everything they can to help us out and encourage us to do well

10/10

7. How well does your salary/package meet your costs?

its a very good salary considering minimum wage is 3 pound something, its more than enough to cover rent, food travel etc

10/10

8. Are there many opportunities outside of work?

there are good ebnefits for gym memberships etc and voluntary projects, also lost of company events to attend

10/10

9. Would you recommend Santander to a friend?

Yes

9b. Why?

they are a great employer, they really care about their employees and their customers

10. What tips or advice would you give to others applying to Santander?

definitely go for it, theres an online application and then a telephone consultation type thing and then an actual interview. the proper interview consists of like a numeracy test which is fairly basic and also a one to one interview