Rating

7.7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Customer service advisor, taking calls, servicing customers

    7/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have improved my customer service skills and learn what it is like to have a job and the responsibilities it entails

    9/10

  • 3. To what extent do you enjoy your programme?
  • Very fun lots of different calls and every customer is different

    8/10

  • 4. How valued do you feel by Santander?
  • very valued lots of help from managers

    9/10

  • 5. How well organised/structured is your programme?
  • lots of different training done regularly

    8/10

  • 6a. How much support do you receive from your training provider?
  • Quite poor not enough help and very confusing coursework

    2/10

  • 6b. How much support do you receive from your employer?
  • Lots of support, helpful training and guidance

    10/10

  • 7. How well does your salary/package meet your costs?
  • Very good pay not too far away from me

    9/10

  • 8. Are there many opportunities outside of work?
  • lots of different activities and charity work.

    7/10

  • 9. Would you recommend Santander to a friend?
  • Yes


  • 9b. Why?
  • good progression and pay


  • 10. What tips or advice would you give to others applying to Santander?
  • Keep an open mind, be positive and don't be shy to ask questions


Details

Level 2 Apprenticeship

Accounting, Finance

East Midlands

April 2018


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