Customer service advisor Review

by E.ON

Best Apprenticeship Employer

Rating

8.3/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a customer advisor for debt, I deal with all kinds of demands like setting up payment arrangements, helping venerable customers, looking into PPM if easier for the customer, offering third party companies and genuinely helping customers with there debt. I can either take readings from a customer and payments.

10/10

2. Have you learnt any new skills or developed existing skills?

yes I have worked on my conversation with customers and built more confidence up on the phones. learnt a lot of skills of how to deal with tricky customers. And of course learnt all the skills needed for the job.

10/10

3. To what extent do you enjoy your programme?

I enjoy the programme a fair bit but of course like anyone I have bad days or days where the customers get to me

9/10

4. How valued do you feel by E.ON?

sometimes I feel like they don't appreciate all the work we put in and how we adjust quite a bit when needed asap.

8/10

5. How well organised/structured is your programme?

it has been structured fairly well as of course they had people before to try this programme on.

9/10

6a. How much support do you receive from your training provider?

fab

10/10

6b. How much support do you receive from your employer?

fab couldn't ask for more

10/10

7. How well does your salary/package meet your costs?

not very well, but its part of life budgeting

4/10

8. Are there many opportunities outside of work?

not sure

5/10

9. Would you recommend E.ON to a friend?

Yes

9b. Why?

yes to work here but not as a supplier as are expensive

10. What tips or advice would you give to others applying to E.ON?

I would advice them to come with an open mind and be able to take stick from customers and not take it to heart, it can be difficult but trust me the bad calls are worth it when you are having that conversation with somebody who values what you have done to help them, building that relationship with the customer which makes them trust Eon.