Apprentice service advisor at Babcock

Start Date:
2017
Location:
West Midlands
Programme Type:
Apprenticeship - Advanced Level (Level 3)
Salary:
£820 monthly
Review Date:
April 2018

Review Score

7.2 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:

8/10

My job role is an apprentice service advisor, my day consists of seeing customers in and ensuring that the correct work is carried out on the car. I communicate with both the workshop and customer, making sure that everything runs smoothly and the customer is happy with the overall job.

2. Have you learnt any new skills or developed existing skills?

9/10

I have learnt new skills such as communicating with customers both face to face and over the phone. I have received training from fellow colleagues, trainer and online e learning on LEAP. All of which have helped broaden my skills and help develop them fitting to the motor trade.

3. To what extent do you enjoy your programme?

8/10

I enjoy the job which I do, it meets my expectations and I get to challenge myself, learn and progress within the job role. I enjoy the team of people which I work with, the company is a safe pleasant environment to work in too.

4. How valued do you feel by Babcock?

9/10

I feel like I am valued by my manager and trainer as well as fellow colleagues. I have received positive recognition about my work internally by my manager. This makes me want to continue and work harder to keep achieving within the business.

5. How well organised/structured is your programme?

9/10

It is very organised and structured, I have received and induction and health and safety training. I have also completed online training which helps with certain areas of the business. I have been supported from my manager and fellow colleagues and give me the correct training.

6a. How much support do you receive from your training provider?

5/10

I receive support and guidance from my trainer to ensure that I am succeeding within the job.

6b. How much support do you receive from your employer?

8/10

I receive advice and support from my employer and manager, if I need any help then they will assist me in any way which I need.

7. How well does your salary/package meet your costs?

5/10

It meets most of my costs.

8. Are there many opportunities outside of work?

4/10

There are opportunities outside of work such as company events and activities.

9. Would you recommend Babcock to a friend?

Yes

9b. Why?

Because I feel valued and the course is full of content which is relatable to the job role which I am in.

10. What tips or advice would you give to others applying to Babcock?

Fully recommend it, its a great opportunity and experience. Fully worth applying, to see where it can take you.

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