Customer Services Adviser Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work in Phone Banking, dealing with current accounts over the phone on a daily basis.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt what is involved when a customer raises a debit card dispute. I have learnt what our Debit Card Disputes team do when investigating transactions on a customer's account that they are somewhat unaware of.

10/10

3. To what extent do you enjoy your programme?

I enjoy the programme very much and I have learnt about other aspects of the business as a result of taking part in the Apprenticeship Scheme.

10/10

4. How valued do you feel by Lloyds Banking Group?

I feel very valued by Lloyds Banking Group

10/10

5. How well organised/structured is your programme?

My programme is very well organised and structured. I am given help and assistance whenever I need it and am given time off the phones each week in order to complete my studies.

10/10

6a. How much support do you receive from your training provider?

I receive a lot of support from my training provider and have now had a couple of site visits from my Coach and have she is in regular contact with me via email.

10/10

6b. How much support do you receive from your employer?

I receive support from my employer and I am given regular time off the phone each week to complete my studies.

10/10

7. How well does your salary/package meet your costs?

There are no costs involved for myself.

10/10

8. Are there many opportunities outside of work?

There are many opportunites outside of work.

10/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

I am unable to click on yes or no above, but my answer is Yes. I love working at Lloyds. It is a reputable bank and I am very happy here. There are also lots of employee benefits, such as colleague offers, the salary is good, there are other benefits too, such as flex, Sharematch, etc.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

I would really recommend applying to work for Lloyds, but be prepared to accept change and be flexible.