IT Customer Services Co-Ordinator Review

As a service desk analyse I am required to support all users that have a problem relating to IT. The help and be polite when a customer has query’s or faults I would then log it on the helpdesk for them or guide them how to, I would then assign that call to the team that can help them. Everyone in the company (Dalehead/Tulip) can ring 4357 and get IT support at the other end of the phone would be me or my college who is also in the same team as me. The main job that is expected from me is the help others in the company to solve their problems and to get the business to run smoothly as possible.

- 7 years’ experience in customer service skills - Windows server 2012 R2: configure and Manage Active directory - Office 365 Administration - Windows 10 Essential Training - (Internal courses) Dignity at work (Certificate), ITIL V3 Foundation Course (Certificate, Level 2 Excel course) Level 2 - Functional skills Level 1 (English, Maths, ICT) (Grade C), Completed Employer rights and responsibilities. Unit 102: Health and safety in ICT, Unit 209: ICT System operation, Unit 201: Customer care in ICT, Unit 204: Develop own effectiveness and professionalism, Unit 208: Software installation and upgrade, Unit 217: System management, Unit 219: User profile administration, Unit 276: Spreadsheet software, Unit 229: Install and configure ICT equipment and operating systems, Unit 230: Install, configure and maintain software. Overall I was Awarded Level 2 Diploma in professional competence for IT & Telecoms professionals and Levels 2 award in ICT Systems and Principles Level 3 - Unit 256: MTA: Windows server administration fundamentals, Unit 301: Customer care in ICT, Unit 302: Health and safety in ICT, Unit 304: Develop own effectiveness and professionalism, Unit 308: Software installation and upgrade, Unit 310: Technical advice and guidance, Unit 375 Presentation software, Unit 376: Spreadsheet software, Unit 378: Word processing software, Overall I was Awarded Level 3 Diploma in professional competence for IT & Telecoms professionals and Levels 3 award in ICT Systems and Principles

I Have recently been promoted to IT Customer services Co-Ordinator i was so happy to get that job, something ive been working hard towards for the last couple of years and i would never have has that job if it wasnt for my apprenticeship. i love coming to work everyday i love the people i work with.

i feel so vauled by tulip, after being here for nearly 7 years ive grown as a person and felt recognised in the company for my hard work.

I thought my structure within tulip was great i have my monthly reviews on time, i had my training with my collage once a week and i got to go to college sometimes too.

training provider was walsall college and i felt very welcomed when i joined my tutor used to help me with my college work anytime i needed him, i could just call him

my manager gives me so much support and helped me grow into the person i am today. if i ever have any questions i will ask him if he doesnt know he will ask HR and they would come straight back to me

very well, i cant fault it especially when i was going through my reviews if my work was up to scratch and on time i would get a pay review which was always very exciting

yes we always have a IT conference every year and a christmas party, we get together as often as we can but the IT team are across the UK

Yes

its a fantastic place to work

prepare for your interview learn about the company and what we do here. Its best to be informed about it then not know a thing.