customer service assistant Review

My role daily is to be the face of the company helping the customers who walk into the branch. I am responsible for helping our customers, dealing with enquiries, taking cash payments and making withdrawls. I am also responsible for having conversations with customers making sure I can refer them to one of our advisors.

I have learnt how to interact with customers more confidently and clearly being able to help them the best I can on a daily occurance.

I am enjoying the programme as it has given me a greater understanding of the importance of customer service and improving my skills in order to provide excellent service to the customers I seen daily.

I feel very valued and taking part in the course and I have had some amazing opportunities from it already as well as exciting opportunties within the group which I never knew existed.

My programme allows me an hour a week in branch to carry out any coursework I am required to fill out. You do have to commit sometime outwith working hours in order to help you complete what is necessary. I receive monthly meeting with my Learn Direct Assesor to help me gauge how I am progressing and parttake in assesments.

I received support when I require it throughout my training provider. I receive as and when I feel I need it but it is important to have some colleagues who would be able to help you as you may not think you do something on a daily occurence but in actual fact you do.

I am fortunate enough to work in a small branch where support is crucial in working part of a team. If I require anytime out to work on my apprenticeship my employer and colleagues support me and ensure I am well prepared for any visit I may have.

The salary meets my costs effectively and by developing yourself it can help you progress within the company as you develop your skills and work on your own development.

Yes, just this week I went to a apprenticeship mid programme day which was all about myself and focusing on me. It was a lot about our mindset, personal brand and goals. This day gave me a new outlook on my role and how I am carrying my apprenticeship also opening up the opportunity to go for new challenges.

Yes

I have been with the company for 7 months and I feel I have been well invested in and had several new opportunities thrown my way. I feel valued by the company as within my short space of time a lot of time has been invested within my development making me feel valued.

It is important if you want to work with customers daily and within the customer service retail sector. You must shine through and show the importance of customer service to you and what you can bring to a team, at the end of the day customers are what keeps any business thriving so show why you would like to be part of an amazing team and what you can bring to it.