Operations and Change Support Assistant Review

Operations and Change Assistant. Responsibilities and tasks: Project Deliverables Administration: • Acceptance and delivery of project related material • Secure file transfers of classified materials to clients and other sites • Encryption and Decryption of classified material • Creation of disks • Issuing and tracking on confidential items Management of the iTools ResourceIT Application: • Joiners and leavers updates • Requisites maintenance to ensure accuracy and effectiveness in relation to operational programme governance, reporting and metrication • Maintenance of resourcing data • Regular Radar Reports – for monitoring and tracking of expired requisites • Regular Resourcing Reports Change Team Responsibilities: • Receiving change requests (CRs) from clients • Conferring with project managers to determine resources needed • Generating cost estimates using the CRU pricing tool • Setting up step A/B and step C meetings with key internal stakeholders • Writing contract change notices (CCNs) in response to change requests from our clients • Assisting with programme bid work (In particular migrating our bid financials into our clients costing system) • Management of client documentation flow-down • Management of the programme’s change database Other Responsibilities: • Regular Maintenance of project distribution lists in line with project resource changes • Quarterly Maintenance and distribution of the programme organisation chart • Processing door access requests

I have been on two formal training courses since joining CGI. Both were to increase my understanding of software and tools I use on a day-to-day basis in my role. I have also learnt much though on the job training. I have learnt many skills including, finances, commercial skills and data management and analysis skills.

I really enjoy my programme. The work is challenging yet rewarding and fulfilling. I have had lots of opportunities to expand and take on different and varied work. The university work has been on the whole interesting and relevant to my work in the workplace. It has been a very good overall experience.

I feel very valued by CGI. The annual member satisfaction assessment programme is an excellent opportunity to feed back my opinions to the company which makes me feel valued. Also I am treated no differently to a full member of staff despite being on the apprenticeship degree programme. I am also given regular feedback on the work I complete which is reassuring.

I really enjoy work and university combination and believe it is well structured on the whole. I believe the university could improve in a number of areas, but can see this being done with new members of staff being brought in and changes to the structure of the programme being made.

Some support is given to me by the university.

Much support is given to us at work though the HR teams, IT support teams, training programmes resourcing manager, line manager and mentor. I find my one to one session with my line manager particularly useful and supportive to discuss my current work and progress and future career ambitions. Most colleague at CGI are also very supportive.

For someone who rents and drives, the second year the salary is just about manageable but does not allow for much to be spent on non-essentials and savings. It could be better. In the first year it was much harder, however the first years this year have been given a salary increase and so I believe CGI have addressed this issue.

Sports and social club allows us to take part in social activities with colleagues outside of the workplace. The events put on are great! There is also much opportunity to get involved in charitable events and we are all encouraged to do so. There is also much opportunity to volunteer at career fairs and open days for the course.

Yes

It has been a great experience for me so far. Being able to start your career early, work for towards a degree and earn a salary all within three years is ideal.

Work out what area you are most interested in and apply there/mention this in your interview. Make sure you put yourself across well in your written application and CV. Be honest and sell yourself. Prepare well for the assessment centre and interview - Google is your friend. Be yourself in the assessment centre and interview.