Resolution Review at E.ON

Start Date:
2017
Location:
Nottingham
Programme Type:
Apprenticeship - Advanced Level (Level 3)
Salary:
£10,500 annually
Review Date:
March 2018

Review Score

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

9/10

Resolution Review - this involves giving an impartial review of customers complaints and offering a resolution

2. Have you learnt any new skills or developed existing skills?

9/10

I am studying towards a Level 3 Customer Services and I have learnt a lot while being here including dealing with vulnerable customers

3. To what extent do you enjoy your programme?

9/10

I enjoy my program as my team is lovely and everyone is here to help each other

4. How valued do you feel by E.ON?

9/10

I feel very valued at EON my manger is very supportive

5. How well organised/structured is your programme?

9/10

It is well organised I get time for my apprentice work in work hours

6a. How much support do you receive from your training provider?

9/10

I receive a lot of support and feel like I can pick up the phone to them when I need to

6b. How much support do you receive from your employer?

9/10

I receive a lot of support from my Team Manager and can talk about my problems

7. How well does your salary/package meet your costs?

2/10

I could do with it being a bit more as a single mum I struggle a bit

8. Are there many opportunities outside of work?

9/10

There are a lot of opportunities we have just had an apprentice day which was really good

9a. Would you recommend E.ON to a friend? *

Yes

9b. Why? *

Eon is a great company to work for and everyone works as a team and is supportive

10. What tips or advice would you give to others applying to E.ON? *

Just be yourself eon is very open and supportive

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