Resolution Review Review

by E.ON

Best Apprenticeship Employer

Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Resolution Review - this involves giving an impartial review of customers complaints and offering a resolution

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I am studying towards a Level 3 Customer Services and I have learnt a lot while being here including dealing with vulnerable customers

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy my program as my team is lovely and everyone is here to help each other

    9/10
  • 4. How valued do you feel by E.ON?

    • I feel very valued at EON my manger is very supportive

    9/10
  • 5. How well organised/structured is your programme?

    • It is well organised I get time for my apprentice work in work hours

    9/10
  • 6a. How much support do you receive from your training provider?

    • I receive a lot of support and feel like I can pick up the phone to them when I need to

    9/10
  • 6b. How much support do you receive from your employer?

    • I receive a lot of support from my Team Manager and can talk about my problems

    9/10
  • 7. How well does your salary/package meet your costs?

    • I could do with it being a bit more as a single mum I struggle a bit

    2/10
  • 8. Are there many opportunities outside of work?

    • There are a lot of opportunities we have just had an apprentice day which was really good

    9/10
  • 9. Would you recommend E.ON to a friend?

    • Yes

  • 9b. Why?

    • Eon is a great company to work for and everyone works as a team and is supportive

  • 10. What tips or advice would you give to others applying to E.ON?

    • Just be yourself eon is very open and supportive

Details

Level 3 Apprenticeship

East Midlands

March 2018

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