Business Service Unit Technician at Aon

Start Date:
South East
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£18,000 annually
Review Date:
March 2018

Review Score

8.8 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


I work in the Aon Underwriting Managers department as a Business Service Unit Technician. I regularly liase with both brokers and underwriters and process necessary information on to our in-house underwriting system. This system then pulls information out on to the Bordereauxs. I draft insurance certificates, bind them on the system and make mid term adjustments.

2. Have you learnt any new skills or developed existing skills?


I have learnt plenty of new skills. Before starting the apprenticeship my insurance knowledge wasn't the best and now it's at an advanced level. I have completed my CII exams and learnt so much within the business. I've learnt how to better communicate in office situations and how to network to expand my oppurtunities in the future. I have been on training courses which have further expanded my professional capabilities also.

3. To what extent do you enjoy your programme?


I have thoroughly enjoyed the programme. It's given me the required skills and qualifications I needed to move forward in this industry. It's also made me want to continue my studies and push myself to be the best that I can be. The only negative I would have is that for me 18 months is too long. I believe 12 months would've been more suitable but I understand that different people work at different paces.

4. How valued do you feel by Aon?


I definitely feel valued by Aon. They put a lot of time and money in to their apprenticeship scheme and the ongoing training they give us. We have gone to some tremoundous events and really been put in the forefront of Aon's thinking. There's been external and internal awards for some apprentices so that shows great appreciation.

5. How well organised/structured is your programme?


The prgramme is very structured. We recieve great support from the compnay in what we want to do. We have mentors and great training and courses to attend. We had a two week induction as well which allowed us to meet all the incoming apprentices in the UK for our start date. This was really beneficial when going in to the office for your first day and knowing others.

6a. How much support do you receive from your training provider?


The programme is very structured. It was amazing during our CII studies and helped me to pass each one of the exams first time. The revision days were great and really helped me to learn. Unfortunately since passing the exams there was a number of staff changes at the training provider and therefore they went quiet for a very long period. This may of delayed us finishing our scheme which is of an annoyance as i'm keen to progress further.

6b. How much support do you receive from your employer?


There's plenty of support as you would imagine from a company the size of Aon's. HR are very visible and you know who they are and how to contact thenm from day one. There's plenty of support groups within Aon ranging from LGBT rights to Mental Health issues. The support is definitely there if you need it.

7. How well does your salary/package meet your costs?


The apprenticeship is in line with others within the industry. As a school leaver you can't really complain as it's more about learning at this stage rather than earning lots of money, that'll come in the future. Obviously everyone wants more money but I believe it is sufficient and fair.

8. Are there many opportunities outside of work?


Yes. This widely depends on office, teams and who you know. If you're a social butterfly you will be invited to many events and be constantly busy. With their being so many apprentices that you meet early doors you'll already have a big network. There's a wide range of different events put on for different reasons.

9. Would you recommend Aon to a friend?


9b. Why?

It's the best apprenticeship scheme in it's industry and a great place to work. It opens up future career oppurtunities, gives you exams and you make new friends all whilst earning. The flexible working capabilities are great also (i'm currently writing this from my bed). I often work in various offices depending on working needs which gives variety too.

10. What tips or advice would you give to others applying to Aon?

Be yourself and be the best that you can be. Attend the assessment days positive and enthusiatic. Show that you are keen to work hard and push across new ideas. Aon are always looking to innovate and stay ahead of the competition and millenials are a key part of that. It's a smooth process, although lenghthy, but the sense of achievement once you're chosen over all the others that applied is really good.

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