Customer team member at Co-op

Start Date:
Central London & City
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£15,000 annually
Review Date:
February 2018

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Review Score

10 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


When I work in the mornings it’s all about having good customer service and pleasing the customers. I normally go through the rhythm and routine book as soon as I start and know what I have to do throughout the day. I’ve learnt a lot and about basic CTM work and acknowledged more. The main thing about working in the coop is to welcome the customers and keep them happy throughout there time shopping in store.

2. Have you learnt any new skills or developed existing skills?


I’ve learnt a lot of new skills. Understanding customer needs and product knowledge. Existing skills I’ve learnt is to talk to more people and not to be shy around people and engage more. I’ve learnt how to operate the tills and learnt self service tills from other colleagues. Everyday when I’m working I learn new things and it’s more experience.

3. To what extent do you enjoy your programme?


Well I have support from my manager and team leader and pretty much all my other colleagues. Using citrus in store and the iPad that the learn direct company have supplied all the apprentices with makes a massive difference when I go back on to the shop floor as I come out and feel like I’ve gained so much more within a couple of hours.

4. How valued do you feel by Co-op?


I feel very valued as my manager always supports me and I always learn from my mistakes. He teaches me a lot and on the group chat he praises us which makes me feel even more valuable to the team. When I work well sometimes we get treated as he tells us that we’ve done a good job.

5. How well organised/structured is your programme?


It’s very well organised as we try different ways to make it work. So at first I’d have 8 hours which is my full shift to learn and complete the module booklets. Then changed my mind and spread it out to 2 hours a day which I felt was a lot better.

6a. How much support do you receive from your training provider?


My training provider always supports me and each visit still I feel like my knowledge is expanding about the food industry within coop. She’s always there when I need help on something or need advice if I don’t feel like I’m gaining enough knowledge from work so I’m very grateful that she’s here and can phone or email when needed.

6b. How much support do you receive from your employer?


The manager always steps in to help and when I need the help he’ll come and sit down with me and go through answers or other questions that I have. He makes sure that I understand and he will keep explaining it in more detail if needed. My employer I find is a one off and I’m glad to have him as my manager.

7. How well does your salary/package meet your costs?


In store everyone is always working hard and we want to make our store the best one. Most of us stay longer on our own behalf to be able to eat the shop ready for the next day so that customers can come in and find the shop looking good. I always try to save and so I think that the salary does meet my costs.

8. Are there many opportunities outside of work?


I think that there are a few but it can be hard. Employers want people that have already been trained and have a good understanding of the job role. So this all depends on whether or not how experienced you are. Depending on what the job is that u go for next it could be alright.

9. Would you recommend Co-op to a friend?


9b. Why?

Because it’s very upbeat and I love working there. I love meeting new people and interacting with customers and talking to them. Sometimes when I take holidays I miss working there. The coop to me is just the best place I’ve ever worked. Everything I do day to day in the coop I love to do and I never complain.

10. What tips or advice would you give to others applying to Co-op?

I would say to them that you wouldn’t regret applying and that you’d have fun and have work that you wouldn’t really get bored of. All you can do is your best and you’ll get the support and the learning support that you need. As long as you do your work and keep everything up to date and do it properly then it will be fine

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