Customer service practicioner Review

by Co-op

Rating

9.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a customer advisor, helping customers who want an insurance quote.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes I have learnt many new skills which help me from day to day achieve to the best of my ability.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I like my programme as it makes me concentrate on my role more as I detail what my day to day role is.

    9/10
  • 4. How valued do you feel by Co-op?

    • I feel very valued by the co op as they support me in any way they can do.

    10/10
  • 5. How well organised/structured is your programme?

    • My programme is structured, but the only issue is we are not allocated a very long time to do the work so it means completing it at home.

    10/10
  • 6a. How much support do you receive from your training provider?

    • I receive any support I need from Kara.

    10/10
  • 6b. How much support do you receive from your employer?

    • Not much support as I don't need it.

    10/10
  • 7. How well does your salary/package meet your costs?

    • Very well.

    10/10
  • 8. Are there many opportunities outside of work?

    • No real opportunities yet.

    10/10
  • 9. Would you recommend Co-op to a friend?

    • Yes

  • 9b. Why?

    • It's supportive and a good structured company.

  • 10. What tips or advice would you give to others applying to Co-op?

    • Just do the best you can and you will be supported.

Details

Level 2 Apprenticeship

North West

February 2018

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