Customer service advisor at Centrica British Gas

Start Date:
2018
Location:
Leeds
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Salary:
£18,500 annually
Review Date:
February 2018

Connect with Centrica British Gas

Review Score

7.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

8/10

I take calls from customers and do the written side of the apprenticeship work.

2. Have you learnt any new skills or developed existing skills?

9/10

Customer service and working with people I don't know that well.

3. To what extent do you enjoy your programme?

8/10

I enjoy taking calls and talking to customers.

4. How valued do you feel by Centrica British Gas?

7/10

I just feel as valued and any other customer service representative.

5. How well organised/structured is your programme?

8/10

It's structured well but there is no set time for us to do written apprenticeship work.

6a. How much support do you receive from your training provider?

7/10

Enough but I sometimes feel stuck with my apprenticeship work.

6b. How much support do you receive from your employer?

7/10

Enough but I sometimes feel stuck with my apprenticeship work.

7. How well does your salary/package meet your costs?

10/10

Very well, the salary exceeded my expectations.

8. Are there many opportunities outside of work?

7/10

I have heard of other people within the company doing activities outside of work but no, none of my apprenticeship team have asked to get involved.

9a. Would you recommend Centrica British Gas to a friend? *

Yes

9b. Why? *

I feel as though I am treated well as an employee, I receive a fair salary, a fair amount of breaks and I just feel as though Centrica British Gas generally look after their staff.

10. What tips or advice would you give to others applying to Centrica British Gas? *

I would advise it. It's a good place to work.

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