Rating

7.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I take calls from customers and do the written side of the apprenticeship work.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Customer service and working with people I don't know that well.

    9/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy taking calls and talking to customers.

    8/10

  • 4. How valued do you feel by Centrica?
  • I just feel as valued and any other customer service representative.

    7/10

  • 5. How well organised/structured is your programme?
  • It's structured well but there is no set time for us to do written apprenticeship work.

    8/10

  • 6a. How much support do you receive from your training provider?
  • Enough but I sometimes feel stuck with my apprenticeship work.

    7/10

  • 6b. How much support do you receive from your employer?
  • Enough but I sometimes feel stuck with my apprenticeship work.

    7/10

  • 7. How well does your salary/package meet your costs?
  • Very well, the salary exceeded my expectations.

    10/10

  • 8. Are there many opportunities outside of work?
  • I have heard of other people within the company doing activities outside of work but no, none of my apprenticeship team have asked to get involved.

    7/10

  • 9. Would you recommend Centrica to a friend?
  • Yes


  • 9b. Why?
  • I feel as though I am treated well as an employee, I receive a fair salary, a fair amount of breaks and I just feel as though Centrica British Gas generally look after their staff.


  • 10. What tips or advice would you give to others applying to Centrica?
  • I would advise it. It's a good place to work.


Details

Level 2 Apprenticeship

Yorkshire & The Humber

February 2018


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