Rating

7.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I work in the Smart technical team providing trouble shooting for customers with Smart meters installed into their property. I can also help with billing issues and other account issues.

    7/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have developed my customer service skills and learnt how to deal with customers over the phone rather than face to face.

    7/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy most aspects of the programme. I feel like more support could have been offered in the initial training process but now that I am within my team I am learning a lot more.

    5/10

  • 4. How valued do you feel by Centrica?
  • British Gas is a large company and therefore it can be hard for all employees to feel valued. However, I feel within my department and team each member of the team is valued highly.

    6/10

  • 5. How well organised/structured is your programme?
  • The structure of the programme is quite clear, and now the majority of the time is spent on call taking.

    6/10

  • 6a. How much support do you receive from your training provider?
  • In the first 12 weeks we had an individual trainer for our team, however since that period of time I have not seen or heard from said trainer and must refer back to management for help

    6/10

  • 6b. How much support do you receive from your employer?
  • The support offered from my employer is amazing. Especially during a difficult period in my personal life when I needed time off of work.

    10/10

  • 7. How well does your salary/package meet your costs?
  • My salary covers my costs well.

    10/10

  • 8. Are there many opportunities outside of work?
  • There are many opportunities to get involved with work related projects

    8/10

  • 9. Would you recommend Centrica to a friend?
  • Yes


  • 9b. Why?
  • I think it is a good company to work for short term and build up your base knowledge if you wish to build a career within customer service


  • 10. What tips or advice would you give to others applying to Centrica?
  • Make sure you listen to everything you are told because you are being told this for a reason


Details

Level 2 Apprenticeship

Wales

February 2018


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