Customer Service Advisor Review

by Centrica

Best Apprenticeship Employer

Rating

9.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Customer Service Advisor Apprentice Taking calls in the Homemove Department Interacting with customers and offering excellent customer service

10/10

2. Have you learnt any new skills or developed existing skills?

developed my customer service skills and how to communicate effectively with different types of customers on the phone. Learned how to use the different technology and equipment to help us give customers the best experience

10/10

3. To what extent do you enjoy your programme?

I am enjoying the apprenticeship scheme, learning whilst earning a excellent salary

10/10

4. How valued do you feel by Centrica?

Appreciation from my Team Leader, offered different benefit schemes and excellent support from the learning associates

10/10

5. How well organised/structured is your programme?

12 week training programme is well organised and very in depth learning.

10/10

6a. How much support do you receive from your training provider?

[This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] was always available during training by one to one or via email, as well as our New Start Lead [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions]

10/10

6b. How much support do you receive from your employer?

More than I expected

10/10

7. How well does your salary/package meet your costs?

I always have enough to live comfortably and being able to live a great lifestyle

10/10

8. Are there many opportunities outside of work?

not that I have experienced yet

5/10

9. Would you recommend Centrica to a friend?

Yes