Resource and planning analyst Review

by NatWest

Best Apprenticeship Employer

Rating

7.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Royal Bank of Scotland. Resource and planning analyst. I Schedule the telephony agents days. I attend meetings to improve the area. I speak to Team managers. I Schedule the agents holidays. I look at the overtime and budgeting of the overtime in my area. Email Agents. Make sure Agents are in the right codes in there aspect box. A project that I am currently working on is Changing my area's Huddles. The Area's that I cover is Debt management and Fraud and Chargebacks.

9/10

2. Have you learnt any new skills or developed existing skills?

excel skills. communication skills. Confidence booster. Level 3 business administration qualification. I am part of the EDA.

9/10

3. To what extent do you enjoy your programme?

I really enjoy the team I work with. They were really helpful when I joined and have trained me.

8/10

4. How valued do you feel by NatWest?

I feel valued.

7/10

5. How well organised/structured is your programme?

my induction was good as I spent 3 days in London. I then had support from my team that have trained me. I have allocated time a week to do my studying for. I don't feel like the programme is that well organised as there are too many different resources to use and errors made. Also for the Exams I have taken they were done on a computer. Surely you would get the results on the day or a couple of days later not 7-10 days?

6/10

6a. How much support do you receive from your training provider?

the support is good but is not amazing.

5/10

6b. How much support do you receive from your employer?

yeah a lot of support. My mentor sometimes takes so times to reply and the people you can email for support are slow are replying. perhaps a online live chat to get instant help and answers?

8/10

7. How well does your salary/package meet your costs?

well. I find It abit of a pain every time going up to London to have to put through expenses especially when I went up there twice in one month.

7/10

8. Are there many opportunities outside of work?

yes there are many opportunity's.

8/10

9. Would you recommend NatWest to a friend?

Yes

9b. Why?

you can get a qualification while being on a job

10. What tips or advice would you give to others applying to NatWest?

make sure that this is what you want to do. Its not easy but you gain a lot of knowledge. you have to work hard. The work will not fly on your lap you have to look for the work. You meet lovely people along the way. you get great opportunities for going to event's. Networking. you get great rewards for doing well.