Client Service Advisor at Aon

Start Date:
Central London & City
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£18,000 annually
Review Date:
April 2014

Review Score

7.6 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


My day-to-day job role includes preparing documents, eg. submissions/renewal reports, to go to the client or to the market. I also fill out spreadsheets and help people on my team with different tasks.

2. Have you learnt any new skills or developed existing skills?


Prioritising is a key skill that I have developed, as well as many others that I had before, for example, being organised. I have also developed my professional skills such as writing emails to clients.

3. To what extent do you enjoy your programme?


I thoroughly enjoy the Aon Apprenticeship Scheme as I work as part of a friendly and fun team and also learn a lot from everyone around me. I like the fact that I am gaining a professional qualification at the same time as working.

4. How valued do you feel by Aon?


I feel valued by my manager and team, especially when I work with different people on different tasks when they are busy.

5. How well organised/structured is your programme?


The programme is well structured and we have a clear revision plan leading up to our exams with a lot of support from an external training company and also people at Aon.

6a. How much support do you receive from your training provider?


I receive a lot of support from my training provider and I always have access to support when needed.

6b. How much support do you receive from your employer?


I receive a lot of support from my employer. My manager and members of my team are always willing to explain things to me if I do not understand them. When we started at Aon, all apprentices were asigned a 'buddy' and a mentor to give us a different person to talk to if we need help.

7. How well does your salary/package meet your costs?


My salary just about meets my living costs as travel takes up a large amount of it and London is very expensive.

8. Are there many opportunities outside of work?


There a some opportunities outside work, such as charity events and socialising with the team.

9. Would you recommend Aon to a friend?


9b. Why?

It is a very beneficial scheme where people can learn and work towards widely-recognised qualifications while earning and working. A lot more is learnt by being practical and doing the job and this helps when revising for exams.

10. What tips or advice would you give to others applying to Aon?

I would say to research the company before the assessment day, try to think of examples of situations you have been in that show certain skills and also to relax during the interview.

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