Rating

3.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role was providing users with a smooth experience in terms of networking and internet security. I also did desktop and server support and acted as 2nd line outsourced response for 90+ separate clients. I was made helpdesk manager and oversaw the operating of the service desk as well as maintaining good client relationships and technical knowledge on each client.

    4/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Firebrand in terms of training was second to none. Their instructors are incredible, they really know their stuff. The whole gimic of Firebrand is high intensity training and they really do deliver on this part, every instructor (except one) stayed behind after classes and really cared about teaching. The only part about firebrand I will miss is the level of training and quality of instructors.

    9/10

  • 3. To what extent do you enjoy your programme?
  • I am absolutely disgusted in the level of coursework and quality of the apprenticeship facilitators. I had 3 different facilitators in the 2 year span I was an apprentice and every single one contradicted each other. The facilitators had absolutely no clue what they were doing, it was actually embarrassing.

    1/10

  • 4. How valued do you feel by Firebrand?
  • Firebrand are a toxic company. I have heard horror stories from other learners about them running out of money and not being able to put applicants in for exams. They are a badly organised, completely useless and pathetic organisation.

    1/10

  • 5. How well organised/structured is your programme?
  • I don't think I need to repeat it, absolutely no structure what so ever. The apparent "experts", the facilitators, don't have a clue. We have been told so many different stories from these facilitators it's actually an on going joke with my boss and me what they will make up next conversation.

    1/10

  • 6a. How much support do you receive from your training provider?
  • Awful to reply to queries, awful explanation when they get in touch. Useless

    1/10

  • 6b. How much support do you receive from your employer?
  • My employer has been amazing. Although I have now left this position (most likely due to the stress from this apprenticeship). Her herself jokes about the quality of the apprenticeship and says it's disgusting

    10/10

  • 7. How well does your salary/package meet your costs?
  • This is a bit too personal of a question so I will not answer.

    1/10

  • 8. Are there many opportunities outside of work?
  • In terms of Firebrand? Not really

    4/10

  • 9. Would you recommend Firebrand to a friend?
  • No


  • 9b. Why?
  • Sadly I actually did recommend to a friend. He has since failed the apprenticeship and regrets doing it entirely. I can not help but feel at fault for recommending. I wish I would vote this company lower than 1 star.


  • 10. What tips or advice would you give to others applying to Firebrand?
  • Don't. Apply for university free courses. Apply for free night classes. Watch youtube videos, buy second hand books off Amazon. I am now in a situation which I find very pleasant. As soon as I finished the weight was lifted off my shoulders.


Details

Higher Level Apprenticeship

Information Technology

Central London & City

December 2017


View More Reviews
Recruiting? See how we can help you