Client Service Advisor at Aon

Start Date:
Central London & City
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£18,000 annually
Review Date:
April 2014

Review Score

7.7 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


My job title is Client Service Advisor and I work within the global department of Aon Risk Solutions. Day to day activities include receiving and responding to queries from clients and from our global Aon network regarding clients' global insurance requirements. I work with Client Managers/Directors to ensure that clients receive a high level of service and that their insurance demands and needs are satisfied.

2. Have you learnt any new skills or developed existing skills?


I have achieved my Cert Cii which involved sitting two exams and carrying out a practical competence continous assessment. We received excellent training for the examinations from an outsourced company - Skills Solutions who also carried out the competence assessment. Beyond the qualifications/exams I have picked up a great deal of skills/knowledge on-the-job. The Aon Apprenticeship has helped me grow and develop as a professional and as an individual, helping my interpersonal/organisational skills.

3. To what extent do you enjoy your programme?


I have thoroughly enjoyed the apprenticeship programme. It has been a fantastic opportunity to meet new people and build strong relationships from the outset. The organisers of the programme have been very helpful and the training has been excellent. I felt truly welcomed from my first day and a two week residential induction course prior to starting was a massive help. This gave us the opportunity to build a professional network at a very early stage, and to build great friendships.

4. How valued do you feel by Aon?


I feel extremely valued and appreciated by Aon. My managers and people with whom I have worked have been supportive every step of the way.

5. How well organised/structured is your programme?


The programme has been very well structured. We began with a two week residential induction which was great to bring us into the ethos of the business and also included a great introduction to insurance. The studying programme has been fantastic and timed well for exams.

6a. How much support do you receive from your training provider?


I have received great support from the training provider (Skills Solutions). They have been available to reach whenever needed and we had monthly workshops leading up to the exams.

6b. How much support do you receive from your employer?


I receive great support from my employer in terms of study leave and time off for the training workshops.

7. How well does your salary/package meet your costs?


My salary package does not meet my costs fully due to expensive train season ticket and London generally being expensive. However I have the benefit of still being able to live at home with my parents.

8. Are there many opportunities outside of work?


I feel I have had fantastic opportunities outside of work. Earlier this year I was able to go to No 10 Downing street to represent Aon at an event for Apprentices across the country. I have also had numerous activities arising from work, including boat trips, sailing trips and various other events.

9. Would you recommend Aon to a friend?


9b. Why?

I have had a resoundingly positive experience and the Apprenticeship has been fantastic. It's a great work atmosphere, everyone is welcoming and always willing to help.

10. What tips or advice would you give to others applying to Aon?

I would suggest spending time on the online application as I believe it counts for a lot. I'd also suggest preparing for interviews/assessment days as much as possible.and trying to stay relaxed on the day as people aren't looking to catch you out.

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