Customer Assistant Review

I did some work experience as a normal sales assistant this included: making sure the shop floor was neat and presentable, putting out new stock and reducing price on old ones, helping customers if they had any questions and working on the tills and listing items.

I learnt alot of skills in how to deal in new situations, how to deal with angry customers or customers who want a product that's not in stock. I also developed on my listening and being empathetic skills with customers since this is crucial in a consumer based environment.

I enjoyed the work experience abit since it was a new experience working in CeX and on the tills and pricing up items. But after a while it did get slightly repetitive and the people who I was working with had no real skills in training me up per se it was sort of self explanatory what I was doing.

One thing I can say is that I did feel valued by Cex in that sense that what i was doing on my placement it was what every other colleague on the team was doing so they valued me enough to give me as much responsibility that everyone else had. I did get regular approval from the manager after a good day of sales or when I dealt with a problem a customer had.

I wouldnt say my programme was well organised but it was repetitive so i was doing the same thing everyday so there wasn't really a plan of what i was doing per day. At the end of each week there was a team meeting with all the employees and my manager discussing how we think the week went etc. and then from time to time asked me how and what I felt could be improved in my own experiences at the store.

There was no particular training provider there was just a manager at the store who oversaw.

Whenever my manager saw I was struggling or needed assistance in anything they always asked me whether I was okay, demonstrated the correct way to do it in the beginning. But then I think they believed they only had to show/tell me once and not again so that was hard to deal with from time to time if i was struggling but overall it was do-able.

There was no pay as it was work experience.

There wasn't any opportunites offered to me outside work or when my placement finished.

Yes

'it was a good first experience doing customer service jobs for my first time any for any school leaver interested. There was support initially when I first started so that was good. if your interested in possibly working in tech or electronics in the future and want an insight then its a good first step.

At the interview just be yourself when they ask why this store discuss what tech or electronics you have at home and its selling point why its a good game. this can help you boost sales on the shop floor when your trying to sell products to a customer. but above all let your personality do the talking.