1. Please give an overview of your role and what this involves on a day-to-day basis:
Greeting customers who enter the shop; be involved in stock control and management; assisting shoppers to find the goods and products they are looking for; being responsible for processing cash and card payments; stocking shelves with merchandise; answering queries from customers; reporting discrepancies and problems to the supervisor; giving advice and guidance on product selection to customers; balancing cash registers with receipts.
2. Have you learnt any new skills or developed existing skills?
I became comfortable working with members of the public; I learned how to always display helpful and polite attitude; I have also became more physically fit as I was on my feet for most of the day and was required to lift large amounts of stock; I learned how to work as part of a sales team; I improved my knowledge of inventory techniques.
3. To what extent do you enjoy your programme?
I enjoyed my programme to a large extent; I improved my knowledge of sales principles and customer service practices as well as my communication and interpersonal skills. This programme has assisted me in becomming more friendly, helpful and confident when engaging with the general public. I enjoyed this programme as I became a fantastic people person, with great communication and listening skills, therefore, I am now able to successfully assist customers with any requirements or requests they may have.
4. How valued do you feel by ASDA?
I was valued by ASDA to a great extent; they told me how important I am to their success — and showed their appreciation through flexibility in my work schedule and other concrete ways. ASDA valued me and they talked with me about my career path in the company — and kept their commitments regarding my progress. This company valued me as they gave me more and more meaty assignments as I showed I am ready for them.
5. How well organised/structured is your programme?
My programme has been very well organised; The induction programme was quite clear and introductory emails along with supervisor's guidance set me up well for the start of my programme. Knowledge-related training available internally was really excellent, and my supervisor offered excellent support when I required it, whether it was regarding technical questions, or more personal career-related questions.
6a. How much support do you receive from your training provider?
I have received 3 monthly meetings with manager and these were used to get documentary work and evidence collection done. I was really enjoying the chance to learn and develop my interpersonal, communication and customer-service skills, as I was aware that strong interpersonal skills would open doors to process up through the bussiness, into more advanced roles in the future.
6b. How much support do you receive from your employer?
My team and supervisor offered excellent support and both were extremely accomodating and willing to listen to any queries or problems I have had. HR was excellent in answering questions and sorting out any training or development-related questions. Everybody in my team, and my supervisor were very willing to help with my queries.
7. How well does your salary/package meet your costs?
The salary did cover my monthly maintenance expenses, but definitely left nothing left over. The salary package was very tight on me as I lived away from parents in a large city. However, in general, I was meeting my basic maintenance and housing expenses. Finally, there was frequently pressure from the salary package, as I was restricted how much I could get involved with work colleagues in out of work activities.
8. Are there many opportunities outside of work?
There were a lot of good opportunities in Manchester for who ever you are and what ever you enjoy doing. Employees were usually getting involved with city life activities as well as external sports and recreational activities. ASDA also offered lots of chances to mingle with colleagues at external drinks and events.
9. Would you recommend ASDA to a friend?
The opportunity to work in a large retail store is an excellent opportunity for anyone interested in a career in retail and sales. Furthermore, the working environment seemed to be greatly balanced between interesting and enjoyable. I would recommend this programme to anyone especially if you are unsure about your future as with this programme experience you will develop your sales, customer service and teamwork skills and increase your knowledge of retail industry, and also get the work experience on top of this.
10. What tips or advice would you give to others applying to ASDA?
Discuss any customer-service and sales related experiences from your CV during your interview that show positive interpersonal or major skills. Do not just list your qualifications, demonstrate your excellent communication, teamwork and customer service skills as they are extremely valuable and vital for this programme. Ensure you have a great knowledge of the company including their services.
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