• 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role at Apple was that of a temporary Genius, helping the general public with any issues regarding their Apple products. This included helping them with software problems on their iPhones, iPods, iPads and Macs. Additionally, I had to be in touch with the team at the back in case any hardware needed replacing, such as screens, or entire products.


  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt quite a few new skills whilst working at Apple. Mostly, my technological skills have become quite adept, especially when identifying software problems with Apple products. Additionally, working with the public, and having to work on a tight schedule, has allowed me to develop my communication and organisational skills.


  • 3. To what extent do you enjoy your programme?
  • I thoroughly enjoyed the programme. Although it was unpaid, my work was really fun because I got to meet so many new people. and be involved with a company that is so big. I really enjoyed all the difficult problems that had to be tackled, and appreciated the effort that was required by the entire team to satisfy each and every customer.


  • 4. How valued do you feel by Apple?
  • I felt very valued by Apple. Once again, although it was unpaid, I was given lots of incentives throughout my work, regularly being rewarded with gift vouchers and discounts on any things I needed to buy from Apple. My team was also really supportive, making sure that if I didn't know something, they would help me to learn it.


  • 5. How well organised/structured is your programme?
  • The programme wasn't incredibly well structured, as I was merely told to help out customers with their problems. This being said, the support provided allowed me to be able to learn how to do things on the job, but I was left rather in the dark when it came to starting most interactions.


  • 6a. How much support do you receive from your training provider?
  • I received a lot of support from my training provider throughout the duration of my time working at Apple. He helped me to meet the rest of the team, showed me how the entire store functioned as a single unit, and guided me with all my problems and queries without hesitation.


  • 6b. How much support do you receive from your employer?
  • I didn't really receive much support from Apple directly. Once I was assigned a training provider, Apple did not get in touch with me throughout the remainder of my time working with them. I was told to go through my training provider or the branch manager for any issues I had, but beyond that, Apple did not give me much support.


  • 7. How well does your salary/package meet your costs?
  • My role while working at Apple was unpaid, but I was reimbursed for travel. Therefore, although my travel costs were covered, nothing else was paid for. I was living at home, therefore living costs did not come into play, but my food and other social costs had to be footed by me.


  • 8. Are there many opportunities outside of work?
  • There were a lot of opportunities outside of work. The people I worked with were incredible, regularly meeting up after work. There were also lots of things to do around the Apple Branch, since I worked at the Brent Cross branch, it meant that I could explore the centre at leisure after work or during lunch hours.


  • 9. Would you recommend Apple to a friend?
  • No

  • 9b. Why?
  • Ultimately, if you are looking for a paid job at Apple, I would strongly advise going for it. However, if you are attempting to apply for an unpaid position, even if it has the prospect of becoming paid as you progress, I feel there are better opportunities out there for technological work experience.

  • 10. What tips or advice would you give to others applying to Apple?
  • I would tell anyone applying to make sure that you are resilient and dedicated, as your work will not go unnoticed. Before the interview, make sure you dress properly, and inform yourself on all of Apple's latest technological developments, as these will strongly help you during your time working with them, as well as make you stand out during the interview.


School Leaver Programme

Digital Media & IT

Central London & City

August 2017

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