• 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Working at Apple my job included a variety of day to day tasks, these included helping customers to use any of the devices within the store. Assist the customers if they needed help and take them to an employee that could help them. Make sure no one was messing about in the store and misusing any of the devices and report them if they were. Also to restock some of the accessories in the store once in a while.


  • 2. Have you learnt any new skills or developed existing skills?
  • I learnt a whole host of new skills, I learnt to work on my own and also to make decisions for my self as several times I was in a new situation where I didn’t know what to do and I had to make a decision my self. Also I learnt to arrive to work on time and manage my time well. I also learnt to organise my self and make sure I was planning ahead.


  • 3. To what extent do you enjoy your programme?
  • I enjoyed my programme a lot. There was lots for me to do and I was really happy to be surrounded by staff who were genuinely very nice and friendly. I also really enjoyed the amount of technology I got to use in the Apple store. Even though I don’t want to work in retail in the future I thought that the prospect of working at Apple was great and am really happy that i took the offer.


  • 4. How valued do you feel by Apple?
  • I felt valued by Apple at the staff were friendly and gave me support when I needed it. I also thought that I did lots for the shop and so did my employer so they gave me several vouchers and discount which was a very nice gesture of appreciation of my hard work. They also gave me a reference which was good for my statement for college.


  • 5. How well organised/structured is your programme?
  • The programme was not really well structured, most of the days my employer made up the work I would be doing that day on the spot and I felt that most days I was doing the same thing again and again. Also the times I was doing the jobs wasn’t consistent, it’s be different each day and they often forgot I even had break as it was being pushed further and further in the day.


  • 6a. How much support do you receive from your training provider?
  • I didn’t tell to my training provider much as the tasks I was doing didn’t require much training as they were quite basic so I can’t really comment on how helpful my training provider was. They only told me how to get around the shop floor and to the lockers etc. and also any fire regulations. They did sometimes help me when my employer wasn’t around however this was rare.


  • 6b. How much support do you receive from your employer?
  • My employer was very helpful as hey were always there to support me when I asked or if they saw me struggling with a task. Everyday they’d tell my what to and if it was new they’d tell me how to do it. They also supported me in assisting the customers early on before I knew who to send the customers to when they needed certain help.


  • 7. How well does your salary/package meet your costs?
  • I wasn’t paid for my work experience as I was too young at the time it was hosted for them to pay me any money however they did give me vouchers and a couple of gift cards when i finished to compensate. However I do wish they had paid me as I worked very hard for the time i was there essentially for free and the only thing I took away were the skills but I understand they were limited.


  • 8. Are there many opportunities outside of work?
  • There were no opportunities outside of work as they were a retail industry so they couldn’t really do many useful events outside of work. Also retail isn’t the main industry I want to go into so I don’t think that the opportunities outside of work would have been that useful however it would have been good if they had atleast some like other work experiences I’ve been on.


  • 9. Would you recommend Apple to a friend?
  • Yes

  • 9b. Why?
  • Even though it may not be the main career I want to go into it was a very enjoyable expierence as nearly everyone who like technology wants to work in an Apple store for a little while as they are a great company and treat there employees very well. You’ll also learn a whole variety of new skills and meet many new people.

  • 10. What tips or advice would you give to others applying to Apple?
  • Make the most out of your time there and make sure you do everything you can as it is an amazing experience even if you don’t want to go into retail isn’t the future. Also don’t be afraid to ask what to do if you don’t understand any of the tasks given as it’s better to ask rather them embarrass yourself and get them wrong.


Work Experience

FMCG & Retail

North West

July 2017

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