Rating

8.7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I was a customer assistant. This involved doing jobs like stock take, re-stacking shelves, ensuring the store was tidy and appealing, and helping customers.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I learned a lot about a customer-facing environment, and it enhanced my problem solving skills.

    9/10

  • 3. To what extent do you enjoy your programme?
  • I enjoyed working for the company. They have a very welcoming company ethos and the team was very close. The customers were always lovely as well.

    10/10

  • 4. How valued do you feel by Waterstones?
  • Very much. they were understanding, nurturing and encouraging. I hope to work there again properly in the future.

    10/10

  • 5. How well organised/structured is your programme?
  • It was quite well structured. The first two days were spent acquainting me with the storefront and the back rooms, and during the rest of my time, I was given a check list of things to tick off, to ensure I had the full experience.

    9/10

  • 6a. How much support do you receive from your training provider?
  • You're trained by two people in your first two days, and after that point if you ever need help or support, you can ask anyone. Help is always there.

    10/10

  • 6b. How much support do you receive from your employer?
  • I only met my employer once, but the manager was always accessible, even though I didn't need to contact him myself.

    8/10

  • 7. How well does your salary/package meet your costs?
  • My package met my costs, and I had enough left over to buy my lunches as well. It's a modest amount, but they will always cover costs as a minimum.

    7/10

  • 8. Are there many opportunities outside of work?
  • The team were so friendly and sociable there was a lot of out-of-work activity together.

    7/10

  • 9. Would you recommend Waterstones to a friend?
  • Yes


  • 9b. Why?
  • The atmosphere is really good. I'd recommend it to anyone who loves reading and books.


  • 10. What tips or advice would you give to others applying to Waterstones?
  • Be friendly, be pro-active, and always be honest if you don't know something. People will be willing to help you learn.


Details

Work Experience

Customer Service

West Midlands

July 2017


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