Customer Service Assistant Review

by Marks & Spencer

Rating

7.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I was a customer service employee so would stack shelves as well as serve customers.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have become a lot more confident with talking to customers.

    7/10
  • 3. To what extent do you enjoy your programme?

    • I very much enjoyed it, my team was particularly good.

    8/10
  • 4. How valued do you feel by Marks & Spencer?

    • Well valued.

    9/10
  • 5. How well organised/structured is your programme?

    • The induction/training was very professional.

    8/10
  • 6a. How much support do you receive from your training provider?

    • A lot to make sure I felt comfortable before starting work.

    8/10
  • 6b. How much support do you receive from your employer?

    • A lot of support particularly by supervisors and manager.

    8/10
  • 7. How well does your salary/package meet your costs?

    • Exceeds most costs as I worked full time.

    10/10
  • 8. Are there many opportunities outside of work?

    • Depending on the shift it allowed a good portion of the day to go out and do other activities.

    6/10
  • 9. Would you recommend Marks & Spencer to a friend?

    • Yes

  • 9b. Why?

    • I think they are an excellent employer with good pay and morals.

  • 10. What tips or advice would you give to others applying to Marks & Spencer?

    • Be happy, confident and willing to work in the team and resolve issues.

Details

Level 3 Apprenticeship

Customer Service

South West

July 2017

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