Super User Review

I am working as Super User running Cross Dock department in ASW Superdrug Savers warehouuse, on AM Shift. I am responsible for small team and organizing all department in every aspect like costs, staff, capability etc. Currently working on continuous improvement project to verify and if possible cut non pick hours. Every day I am managing staff to make sure work is done, I am planning work for next day/week. Checking if all is OK with health and safety rules and dead lines are met. I am also preparing department for introducing new system which should go live in August.

I've completed NVQ in Team Leading when learn a lot about new techniques and ways of managing. I've been also learning on experience trying to improve things which was already in place. I've also been taking active part when my department been moved to different place and organisation of work changed. I've learnt even more about respect and equality, about ways of managing people to keep an employee happy and valuable. I knew a lot already but appr. only helped me to develop my skills/

I've had work divided for units so could split work in tame frames. I was working with Mohammed Kassam and was really happy with his support and tips. I never realized how much I've learned until I've completed each unit. Never thought learning these can be so easy and enjoyable.

I feel valued myself, as I know that my skills improved and my knowledge is so much better. I've also felt great when Mohammed told me I've passed. I know that I deserved it with my hard work. No appreciation from management at all I'm afraid. But my team still see me as good Supervisor which is the biggest appreciation for me.

Every single aspect of programme is great. It's divided by units, sections, you can study when you want or when you can. Support also given when you struggle. I am happy with the structure of my programme.

All support I needed. Great attitude, easy contact. Really enjoyed it.

Unfortunately not much. I haven't been given time of the floor or had to complete work when on department. Although 2 Team leaders helped me with 2 units, when I struggled at some points.

Comparing to same roles in different places and amount of work I have to complete my salary should be at least 5% higher. Each day responsibilities for Super Users are increasing but salary stays about same, with no much pay rise.

I am not sure as haven't been looking for anything else.

Yes

Great way to develop your skills and learn new techniques. Friendly atmosphere.

Go for it and enjoy it. Also don't stress as it should go easy.