Customer Advisor at Co-op

Start Date:
2015
Location:
Central London & City
Programme Type:
Work Experience
Salary:
£15,000 annually
Review Date:
May 2017

Connect with Co-op

Review Score

6.8 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:

7/10

Customer Advisor role included duties, such as product quality checks on daily basis, customer advice regarding products and company, online advice centre (helping customers regarding their orders), online products delivery management (ensuring that products are delivered with the highest standards and on scheduled time) and maintenance check (maintaining stock and products on shelves).

2. Have you learnt any new skills or developed existing skills?

6/10

At the beginning I found the placement difficult during the start of store time, I began to enjoy it and understand the role of an area manager the more I developed throughout the business and understood how the business operates from the ground up. I felt like I was constantly busy and learning new things.

3. To what extent do you enjoy your programme?

7/10

My situation was quite different to others, as there were situations which some of my peers may not have experienced during their placements. Most notably, I feel that I have become a much more confident person in the process. The area management role is very interesting and involves people management alongside analysis, which I particularly enjoyed.

4. How valued do you feel by Co-op?

7/10

My area manager/mentor was really helpful throughout the placement. They gave me advice, updated me on my progress and reassured me of my abilities. In store, the managers were often tough whilst providing guidance but this is because you are learning on-the-job. It is important that you take constructive criticism positively as this is what really helps you to develop.

5. How well organised/structured is your programme?

6/10

At the beginning I found the placement difficult during the start of store time, I began to enjoy it and understand the role of an area manager the more I developed throughout the business and understood how the business operates from the ground up. I felt like I was constantly busy and learning new things.

6a. How much support do you receive from your training provider?

6/10

Customer Advisor role included duties, such as product quality checks on daily basis, customer advice regarding products and company, online advice centre (helping customers regarding their orders), online products delivery management (ensuring that products are delivered with the highest standards and on scheduled time) and maintenance check (maintaining stock and products on shelves).

6b. How much support do you receive from your employer?

7/10

Once a month company provides social meetings where all the colleagues can interact with each other and make new friends. Moreover, there are many vouchers/discounts on sport facilities and restaurants, so there is definitely plenty to do after working hours. Socials are definitely a strong point of this work experience.

7. How well does your salary/package meet your costs?

7/10

I believe that salary differs from city to city, but as for London it was average regarding the living costs in the capital. It could definitely be higher. Although, alongside with the vouchers and discounts I found it affordable and enough for a student. Location was based in London city.

8. Are there many opportunities outside of work?

8/10

Once a month company provides social meetings where all the colleagues can interact with each other and make new friends. Moreover, there are many vouchers/discounts on sport facilities and restaurants, so there is definitely plenty to do after working hours. Socials are definitely a strong point of this work experience.

9. Would you recommend Co-op to a friend?

Yes

9b. Why?

Co - Operative company is definitely a friendly working enviroment with lots of positive attitude and efficiency to work. People are helpful and provide highest standards to ensure that your work is satisfactory and pleasant. I'd highly recommend this work experience as it gave me so much confidence regarding my future career.

10. What tips or advice would you give to others applying to Co-op?

Once a month company provides social meetings where all the colleagues can interact with each other and make new friends. Moreover, there are many vouchers/discounts on sport facilities and restaurants, so there is definitely plenty to do after working hours. Socials are definitely a strong point of this work experience.

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