Global customer support representative Review

I am a global customer support representative where on a day-to-day basis provide platinum customer service to our client on a global scale. I answer on average 70 calls a day to our client have have a resolution time on average of 2 minutes each call. I am a part of a project called 'The Bridge' where i help manage the operation of the conference bridge for both external and internal client. I am responsible for delivering my teams weekly stats on our performance which involves me retreating data and organizing it to be able to send it out to my team.

New skills would include talking professional over the phone to high end clients. I will achieve a BTEC in Business Administration at the end of the apprenticeship. Further more i am using my time at Bloomberg to complete what's called Bloomberg Market Concepts (BMC) which i will get a certificate after completing it successfully. I have gained an in depth knowledge of the functionality of the Bloomberg Terminal which is the core product of the company. Lastly, to add i have developed valuable skills to be able to follow escalation and security procedures when dealing with sensitive information.

I greatly enjoy my programme as i am working in a very professional environment in an extremely large company surrounded by a great group of people. My college days i ennjoy alot too simply because i get to interact with young individuals like myself and ultimately gaining valuable skills that i can use in any job role in my future. The only thing that i do not like about the programme is the fact that there is not a guaranteed job at the end of the apprenticeship, although you should never expect to be given guaranteed job.

extremely valued, Bloomberg's culture and the way that they operate makes everyone feel very coherent. No one feels like they can't have a say or a voice to be heard. Furthermore to be more specific in my job role i do the exact same job as every employ in my department and i am expected to meet the same standards as others, giving me the meaning of being valued.

It is structured very well, Step forward to a great job. The introduction to the programme was excellent, they gathered all associates to go for a residential trip to get everyone to know each other so when it came to coming in for college everyone already knew one another. The training and support is great, all staff are extremely friendly. The only thing that might not be so well structured is the communication between associates and tutors (not so much through personal experience but from a lot of my fellow colleagues have told me).

A lot of support, i haven't requested or needed a lot of support myself however i know some of my colleagues have struggled in terms of work and or their work placement and i have seen first hand the great support that is provided. I have enjoyed it very much and would highly recommend the programme to anyone.

My employer focuses more on developing my skills and profile in the work place more so than my school work. Which in my mind i prefer as i am extremely dedicated to find a permanent placement in Bloomberg and the best way for me to do this is to develop my network here at the company and to focus on my growth here.

the salary is completely fine as i don't have to pay rent, living costs other than travel and regular expenses like going out on the weekend or to go shopping. However the food costs and travel costs in London are really high and in my opinion would be more satisfying and would help cover external costs other than ravel and living expenses.

yes, the company has a very philanthropic values which has given us the opportunities to participate in charity events such as the 'vertical rush'. And have their own internal Bloomberg University which has a wide range of opportunities available to myself.

Yes

It has amazing company values and ethics. The way they treat their employees is amazing, always look to develop their employees and not hold them back just to keep them in a specific job role. Great facilities as well

Show your knowledge of the company when you apply! Make sure you're actually out-going and don't just say you are. Show that you're a collaborate individual in a work place environment. if you have an additional language when applying that will REALLY HELP you !